PAIA Manual

01Information Officer

Information Officer: To be confirmed — contact us for current Information Officer details

Email: sales@catsaka.co.za

Phone: 076 862 4455

Requests for access to records must be made to the Information Officer in writing.

02Business contact details

Catsaka Technologies (Pty) Ltd (private company, enterprise registration number 2014/035656/07)

• Physical address: 249 Brakpan Road, Unit 88, Van Dyk Secure Business Park, Boksburg, Gauteng, 1478
• Phone: 076 862 4455
• Email: sales@catsaka.co.za

03Records held by Catsaka Technologies

The categories of records we hold include:

• Company records — statutory, registration and governance records
• Customer and order records — orders, invoices, quotes and delivery information
• Supplier and commercial records — supplier, sourcing and contract records
• Financial and tax records — accounting, VAT and statutory financial records
• Website and technical records — website usage and technical information
• Payment-processing records — transaction confirmations and references received from our online payment service provider, retained for accounting, reconciliation and record-keeping purposes

04Records available under other legislation

Records are also held and available in terms of applicable legislation, including the Companies Act, the Income Tax Act, the Value-Added Tax Act, the Consumer Protection Act and the Employment Equity Act, where applicable.

05How to request access

A request for access to a record must be made on the prescribed form (Form C available from the Department of Justice) or in writing providing equivalent information, addressed to the Information Officer.

The request must provide sufficient detail to identify the record and the requester, and indicate the form of access required.

We will respond to the request within the period required by PAIA. A prescribed access fee may be payable, and requesters will be informed of any fees before access is granted.

Access may be refused only on the grounds set out in PAIA.

06POPIA requests

Requests relating to your personal information — such as access, correction or deletion of your personal information — are handled under POPIA. Please see our Privacy Policy and POPIA notice for details of your data-subject rights.

07Complaints

Complaints regarding access to information or the handling of personal information may be directed to us first, and thereafter to the Information Regulator of South Africa (www.inforegulator.org.za).

08Availability of this manual

This manual is available on our website, at our business premises for inspection, and is updated as required by law.