Returns & Refunds Policy

01Change-of-mind returns

Where applicable under South African law, customers may have statutory rights to cancel or return certain online purchases within the applicable cooling-off period.

Where a change-of-mind return is permitted, the product must be returned in accordance with applicable legal requirements and Catsaka Technologies' reasonable return procedure.

The customer may be responsible for the direct cost of returning the product where permitted by law.

Certain products may be excluded from a statutory cooling-off right where the law permits such exclusion, including products made to the customer's specifications, personalised products, products that cannot reasonably be returned due to their nature, rapidly deteriorating goods and other legally excluded categories.

02Incorrect product / product not as described

If Catsaka Technologies supplies an incorrect product or a product that materially differs from its description, contact Catsaka Technologies as soon as reasonably possible.

We will investigate the issue and, where the customer has a statutory right to a remedy, provide the appropriate remedy in accordance with applicable law.

03Damaged products

If a product arrives visibly damaged, customers should notify Catsaka Technologies as soon as reasonably possible and provide photographs of:

• Product
• Packaging
• Shipping label
• Visible damage

This assists with investigating the delivery issue.

This notification requirement does not remove or reduce any statutory consumer rights.

04Defective products

Customers retain their statutory rights relating to defective, unsafe or unsuitable goods.

Where applicable, products may qualify for repair, replacement or refund in accordance with applicable law.

Catsaka Technologies will assess the reported fault and provide the remedy required by law.

05Returns process

To request a return, contact:

• sales@catsaka.co.za
• 076 862 4455

Include:

• Order number
• Customer name
• Contact details
• Product name
• Reason for return
• Photographs where relevant
• Description of the problem

Customers must not send products back without receiving return instructions from Catsaka Technologies.

06Return condition

Where a return is permitted subject to the product's condition, customers should return:

• Product
• Original accessories
• Manuals
• Packaging where reasonably applicable
• Components supplied with the product

Nothing in this requirement limits statutory consumer rights.

07Refunds

Where a refund is due, Catsaka Technologies will process the refund using the appropriate payment method or another lawful method agreed with the customer.

Refund timing may depend on:

• Inspection of returned goods where legally permitted
• Payment-provider processing
• Banking processing

Catsaka Technologies will not unlawfully delay a refund where legislation requires a refund within a specified period.

08Payments and refunds

Where you have paid through PayFast, any eligible refund is processed in accordance with this policy and the payment-processing capabilities and procedures applicable to the original transaction.

A refund request does not automatically mean that a refund will be approved.

Approved refunds are processed using the applicable payment/refund method and may be subject to processing times outside Catsaka Technologies' direct control.

09Sale / clearance products

Discounted products remain subject to applicable statutory consumer rights.

A sale price does not remove a customer's legal rights relating to defective, unsafe, unsuitable or incorrectly described goods.

10Warranty

Where a manufacturer or supplier warranty applies, customers may also have rights under that warranty.

Warranty terms must not be used to reduce rights provided by applicable South African consumer-protection law.

11Products that cannot be returned

Where permitted by law, certain products may be excluded from change-of-mind returns because of their nature, including personalised or specially manufactured goods, rapidly deteriorating goods, opened software/media where applicable, hygiene-sensitive goods that cannot reasonably be resold after opening and other legally excluded categories.

This does not remove statutory rights relating to defective, unsafe or incorrectly supplied goods.

12No store walk-ins

Catsaka Technologies does not accept store walk-ins or over-the-counter returns at the warehouse unless a return has been specifically authorised and collection arrangements have been confirmed in advance.

13Contact

Catsaka Technologies, 249 Brakpan Road, Unit 88, Van Dyk Secure Business Park, Boksburg, Gauteng, 1478

• Phone: 076 862 4455
• Email: sales@catsaka.co.za

This policy does not limit any rights a customer has under applicable South African law.