Shipping & Delivery Policy

01Online Orders & Deliveries Only — No Store Walk-ins

Catsaka Technologies operates primarily as an online supply and delivery business. We do not accept unannounced store walk-ins or over-the-counter purchases at our premises. All website orders are processed online and delivered to the customer's nominated address. For quotations, bulk orders, product enquiries or business-to-business requirements, please contact our sales team.

02We don't keep stock — how delivery works

Catsaka Technologies operates on a sourcing model: we do not keep stock on hand. As soon as your order is confirmed and payment is received, we order your items from the relevant supplier and arrange delivery directly to you.

This keeps our pricing competitive and ensures you receive current, factory-sealed products rather than items that have been sitting in storage.

03How your order progresses

Every order moves through the following stages:

• Order received
• Payment confirmed
• Order processing (items sourced from our supplier network)
• Dispatch
• Courier handover
• Tracking available
• Delivery

We will notify you when your order is confirmed and again when it has been dispatched. Estimated delivery times are estimates only and are not guaranteed unless we confirm a guaranteed date with you in writing.

04Delivery times

Locally sourced products typically reach you within 3 to 5 working days of your order being confirmed, with deliveries to major centres usually at the faster end of this window.

Imported products are supplied on order from our international suppliers and can take up to 15 days to deliver. If your order contains both local and imported items, we will confirm the expected timeline for each item with you when your order is placed.

Working days exclude weekends and public holidays. If there is any delay in sourcing your items, we will contact you promptly with an updated ETA and, where applicable, alternatives or a refund.

05Free delivery over R1000

Delivery is free for all purchases over R1000, anywhere in South Africa. For orders under R1000, a standard delivery fee applies and is confirmed with your quote before checkout.

06Large and bulky items

Bulky goods such as office furniture, printing equipment and medical equipment may be shipped by dedicated freight. We will confirm the delivery timeline and any special arrangements with you when your quote is issued.

07Order tracking

Once your order has been handed to the courier, we will send you a dispatch notification containing the courier name, your tracking number or reference and, where available, a tracking link.

Please note that tracking details are only available after the order has been handed to the courier.

08Receiving your delivery

• Please ensure someone is available at the delivery address to receive and sign for the goods.
• Check your items on arrival and report any damage or shortage to us within 48 hours so we can resolve it quickly.
• Deliveries are made during business hours; if a delivery cannot be completed, the courier will contact you to rearrange.